How can I contact you?
What is the return policy?
We accept exchanges for equal or greater value only within 14 days of purchase. Product must be unworn, undamaged, and accompanied by the original invoice and in original twenty-nine eleven pouch.
What are the payment payment options?
We accept Visa, Mastercard, American Express, and Discover. We also have PayPal and Venmo. We do not accept checks or cash.
How do you ship? What is the shipping price?
We ship via USPS and our standard shipping and handling fee is $8.00.
What are the processing and delivery times?
Each design is handmade to order. Although most orders are processed and shipped within 7-10 business days, delivery time may occasionally vary based on the nature of the order.
How do I best care for my twenty-nine eleven jewelry?
Freshwater pearls should be cleaned only by using a gentle jeweler’s cloth.
twenty-nine eleven charms are not meant to be high polish. They are finished with an antiqued look of oxidation. All charms should be cleaned with a gentle jeweler’s cloth and no liquids (including water and silver polish) should ever be used.
Tarnish will naturally occur with exposure to elements. We strongly recommend that your twenty-nine eleven jewelry not be worn in shower, while swimming or exercising, as this will accelerate tarnishing of the metals. Hair sprays, perfumes, body powders should also not come in contact with your jewelry.
A gentle handling of the jewelry cord will preserve it longevity. Stretching may occur over extended use and time, but with careful wearing, your jewelry will maintain its integrity. A minimum restringing fee of $5.00 may be requested should bracelet or necklace stretch. Should your item be sent to us without all pearls necessary to complete restringing, an additional charge will be assessed for compensation of pearls needed to meet original length.
More Contact Information here:
850-748-2265 or 504-258-7282
Collection of Personal Information
When you use our Products or Website, you may be asked for personally identifiable information such as your name, address, email address, and telephone number.
By giving us such information, you will need to consent by using it in the manner described in this policy.
You may withdraw your consent at any time by emailing us at firstname.lastname@example.org. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.
All security on our Website is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.
If you have any further concerns about security, please email our Customer Service team at